Refund Policy

Hydra Checkout offers monthly software subscriptions. You can cancel your subscription to prevent future renewals using the available billing controls or by contacting account support.

Refund requests

If you believe you were billed in error, charged after a valid cancellation, or unable to access the purchased service, contact Hydra support with the account email, charge date, and a description of the issue. We review requests individually and provide refunds when required by applicable law or when an eligible billing error is confirmed.

Cancellation

Cancellation prevents the next recurring charge. Unless otherwise required by law or stated in your subscription terms, canceling does not automatically refund an already-paid billing period.

Third-party fees

Hydra subscription charges are separate from fees charged by Shopify, Whop, and other services. We cannot refund charges made independently by those providers.

Questions

Use the support channel available in your Hydra account for billing and refund assistance.